Try selecting the selfie camera option both via the touch screen and using the navigation keys, and check if the issue happens in both cases or only one of them.
Remove the rear camera module and reinsert it, then check the selfie camera again.
Please let us know the results of these troubleshooting steps so we can assist you further.
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Comments1
Customer Care
May 31
Please try the following steps:
Restart the phone and test again.
Try selecting the selfie camera option both via the touch screen and using the navigation keys, and check if the issue happens in both cases or only one of them.
Remove the rear camera module and reinsert it, then check the selfie camera again.
Please let us know the results of these troubleshooting steps so we can assist you further.